aksara88 Privacy Policy - How We Protect Your Account Data
This page describes what we collect when you use aksara88 and how we keep that data protected. When you create an account, deposit via DANA or e-wallet, upload identity documents for verification, or withdraw funds, aksara88 receives information. We explain what we do with that data, who has access to it, and what rights you have over your own information.
We take data protection seriously. Your identity documents, payment methods, and account activity are encrypted and stored securely. We do not sell your data to marketers or advertisers. We share information only with payment processors (to settle your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers) and with law enforcement if required by law. This policy applies whether you access aksara88 from Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else in supported jurisdictions.
Our servers may sit outside your country. Data transfers comply with applicable privacy law. If you have questions about this policy or want to request your data, contact our support team during business hours—we respond in multiple languages.
What we collect when you use aksara88
We collect different information depending on how you interact with our platform. When you sign up, we ask for your email address, password, and basic profile information. To unlock sportsbook markets (Liga 1, Piala AFF, Piala Indonesia) and slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), we require Know Your Customer (KYC) verification—we collect your name, date of birth, identity card number (KTP), and proof of address (utility bill or bank statement).
When you deposit funds, we record the payment method, amount, and timestamp. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) share transaction details with us so we can credit your account. When you bet on esports matches (Mobile Legends, Free Fire, PUBG Mobile) or place live-dealer table bets, we log your bets, game results, and account balance changes. We also collect your IP address, browser type, and device information to detect fraud and prevent unauthorized access.
How we use your data on aksara88
We use your data to operate aksara88. Your email and password authenticate your account. Your KYC documents verify you are who you say you are and that you meet age and residency requirements. We use your payment method to process deposits and withdrawals. We log your bets and results to settle winnings fairly and prevent fraud.
We analyse account activity to detect patterns that suggest fraud, money laundering, or Terms violation (e.g., multiple accounts under the same person, stolen payment methods). During high-volume periods like Idul Fitri, Idul Adha, Imlek, or Nyepi, we may slow withdrawal processing if additional review is needed. We use your contact information to notify you about account changes, withdrawals, and service updates. We do not use your data to sell ads or profile you for marketing outside aksara88.
Payment processors and third parties
We share your data with payment processors to settle transactions. If you deposit via mobile banking, local payment receives your name, phone number, and transaction details. The same applies to online payment, e-wallet, mobile banking, local payment, and bank processors (online payment, e-wallet, mobile banking, local payment, online payment). These processors are bound by their own privacy agreements and are responsible for your payment data once they receive it. We do not control their privacy practices.
We may share limited data with compliance vendors (fraud-detection software, KYC verification services) to verify your identity and assess risk. We never sell your data to advertisers or data brokers. If law enforcement requests your data (via subpoena or court order), we comply as required by law and notify you unless prohibited from doing so.
How long we keep your data
We keep your account data (email, password hash, profile) for as long as your account is active. After you close your account, we retain data for seven years to comply with anti-money-laundering and financial record-keeping laws. Identity documents and KYC records are kept for the same period. Transaction logs (bets, deposits, withdrawals) are retained indefinitely for dispute resolution and legal compliance.
Your rights regarding your data
Under applicable privacy law, you have the right to request a copy of your data. Contact our support team with your account email, and we provide a downloadable file of your personal information within 14 days. You may also request corrections if your profile information (name, address) is inaccurate. You can request deletion of your account, though we retain transaction records as noted above.
You cannot opt out of essential data collection—KYC documents and payment records are required to operate aksara88. You can manage non-essential preferences (marketing emails, notifications) in your account settings.
Security and data protection at aksara88
We encrypt all data in transit using industry-standard TLS protocols. Your login session, payment information, and identity documents are encrypted at rest. We restrict database access to authorised staff only. We conduct regular security audits and penetration testing. If we discover a data breach affecting your account, we notify you via email and guide you through account recovery steps.
We recommend enabling two-factor authentication (2FA) on your account—2FA protects your balance even if your password is compromised. Change your password regularly and never share it with anyone. If you suspect unauthorized access, change your password immediately and contact support.
Cookies and tracking
We use session cookies to keep you logged in while browsing aksara88. We use analytics cookies to understand how users interact with our platform (page views, game choices, average session length). These analytics help us improve performance and identify bugs. We do not use cookies to track you outside aksara88 or to build advertising profiles. You can disable cookies in your browser, though this may limit aksara88's functionality.
Changes to this privacy policy
We may update this policy to reflect changes in law or our practices. We notify users of material changes via email. Continued use of aksara88 after changes are posted means you accept the updated policy. If you disagree, you may close your account before the changes take effect.
Contact us about your data
Our support team is available during business hours to answer privacy questions, process data requests, or help you manage your account. You can reach support via live chat on aksara88 or email. We respond within 48 hours to data access requests and within 14 days to formal requests under applicable privacy law. Your privacy is central to how we operate aksara88—we're here to help if you have concerns.